Returns Policy

Returns & Refund Policy (UK Law Compliant)

1. Overview

At AW3D Studio, each order is made individually and often includes your own photos, text, or designs.
Because of this, different rules apply to personalised or custom-made items under UK law.

We comply with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Personalised & Custom-Made Products

  • No returns, exchanges or refunds are accepted on personalised or custom-made products unless they are faulty, damaged or not as described.

  • “Personalised” or “custom-made” means any product made using photos, text or design choices provided by you.

  • You are responsible for ensuring your photos, wording and design details are correct before production begins.

  • Once printing has started, orders cannot be cancelled or changed.

3. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect:

  • Contact us within 14 days of delivery using the Contact Page in the main menu.

  • Include your order number, a short description and clear photos showing the issue.

  • If the issue is confirmed, we will offer a replacement or refund at no cost to you.

  • Damage caused by misuse or general wear and tear is not covered.

4. Standard (Non-Personalised) Items

For non-personalised products such as accessories or light bases:

  • You have a 14-day cooling-off period from the day you receive the item to request a return.

  • Items must be unused, undamaged and in their original packaging.

  • Return postage is the buyer’s responsibility unless the product is faulty or incorrect.

  • Refunds are processed within 5 working days after inspection of the returned goods.

5. Order Cancellations

  • Personalised or custom orders cannot be cancelled once production has begun.

  • Standard items may be cancelled before dispatch by reaching out via the Contact Page.

6. How to Request a Return or Report an Issue

All return and issue requests must be submitted through the Contact Page on our website.
We aim to respond within 48 hours with next steps.

7. Image Rights & Examples

  • All product images on our website and social media are examples only to show possible outcomes.

  • Finished products may vary slightly depending on photo quality, print settings and materials used.

  • By uploading images, you confirm that you own or have permission to use them.

8. Our Commitment

We take great care to ensure every order meets our quality standards.
If something isn’t right, we will always do what is fair, but because every custom piece is made uniquely for you, we must protect our business by following these policies strictly.