Shipping policy

Shipping Policy

1. Order Processing

All items from AW3D Studio are made to order.
Production and preparation typically take 7–10 business days from the date of your order.
During peak seasons (such as Christmas), processing times may be slightly longer due to order volume.

You will receive a confirmation once your order has been dispatched.

2. Delivery Times

Once shipped, most UK orders arrive within 2–4 business days.
Delivery times may vary depending on Royal Mail or courier delays, which are outside our control.

If your parcel hasn’t arrived after 14 business days from dispatch, please reach out through the Contact Page in the menu.

3. Shipping Rates

Shipping costs are calculated at checkout based on your order and delivery location.
We currently ship across the UK only.

4. Tracking & Updates

Where tracking is available, details will be sent to you by email or text once your order is on its way.
Please check your spam or junk folder if you don’t see an update after dispatch.

5. Damaged or Lost Parcels

If your order arrives damaged or does not arrive at all:

  • Contact us through the Contact Page within 7 days of delivery (or expected delivery).

  • Include your order number and, if applicable, clear photos of the packaging and product.
    We’ll investigate and, if confirmed, arrange a replacement or refund where appropriate.

6. Address Accuracy

Please ensure your delivery address is correct at checkout.
We cannot be held responsible for items sent to incorrect addresses provided by the customer.

7. Pre-Order or Seasonal Items

Certain seasonal or pre-order products may have different dispatch times, which will be clearly stated on the product page.