Terms of service

AW3D Studio – Terms & Conditions of Sale

Last updated: October 2025

Welcome to AW3D Studio. By placing an order through our website, you agree to the following Terms & Conditions.
Please read them carefully before purchasing any products or using our services.

1. About Us

AW3D Studio is a UK-based small business specialising in custom 3D-printed photo products and gifts.

Trading name: AW3D Studio
Email: info.aw3dstudio@gmail.com
Operating location: North East, UK

2. Products and Personalisation

All of our products are made to order using the photographs or information you provide.
We rely on the quality of your uploads, so please ensure your images are clear, high-resolution, and owned by you.

We may resize, crop, or slightly adjust your photos to achieve the best print quality.
By submitting photos, you confirm you have permission to use them and that they do not infringe on any third-party copyright or trademark.

3. Order Process

  • Once an order is placed and payment is received, we begin preparing your design.

  • Orders cannot be changed or cancelled once production has started.

  • For bespoke or personalised items, production generally begins within 24–48 hours of order confirmation.

You will receive an email confirmation once your order has been successfully placed.

4. Pricing and Payment

All prices are shown in GBP (£) and include VAT where applicable.
We reserve the right to change prices at any time, but such changes will not affect confirmed orders.

Payment is taken at checkout through Shopify Payments, PayPal, or any other secure payment processor integrated on our site.

5. Production and Delivery

All personalised products are handmade to order.
Typical production time is 5–7 working days, though this may extend during busy periods.

We currently deliver within the UK.
Delivery times are estimates only and depend on Royal Mail or courier services.
AW3D Studio is not liable for postal delays or failed deliveries caused by incorrect addresses provided at checkout.

If a parcel is lost or arrives damaged, please contact us within 7 days of delivery and include photos of both the product and packaging.

6. Returns, Cancellations & Refunds

Because our products are personalised and custom-made, they are exempt from cancellation or return under the Consumer Contracts Regulations 2013 unless faulty or incorrect.

If your order arrives faulty or damaged:

  1. Contact us within 7 days of receiving it.

  2. Provide your order number and clear photos of the issue.

  3. We will assess the fault and, if confirmed, offer a replacement or refund.

We do not accept returns for:

  • Customer-supplied photo errors (blurry, cropped, or low-quality images).

  • Spelling or wording mistakes supplied by the customer.

  • Slight variations in colour or finish due to 3D-printing materials and lighting.

Refunds (where approved) will be made via your original payment method.

7. Intellectual Property

All designs, layouts, and images created by AW3D Studio remain our intellectual property and may not be reproduced or resold without permission.

Example product photos shown on our website are for display purposes only.
We do not claim ownership of any copyrighted characters or brands featured in sample designs.

All customer-supplied images are used solely to fulfil your order and will never be shared, resold, or published by AW3D Studio.

8. Limitation of Liability

To the fullest extent permitted by law:

  • AW3D Studio is not liable for indirect or consequential loss, loss of profits, or emotional distress caused by a faulty or delayed product.

  • Our total liability shall not exceed the total price of the goods purchased.

9. Privacy and Data Protection

We respect your privacy and handle all data in line with the UK GDPR and Data Protection Act 2018.
For full details, see our Privacy Policy.

We will only use your personal data to:

  • Process and deliver your order.

  • Contact you about your order.

  • Send marketing emails (if you have opted in).

Uploaded photos are stored securely and deleted periodically after fulfilment.

10. Force Majeure

We are not liable for delays or non-performance caused by circumstances beyond our control, such as postal strikes, equipment failure, or illness.

11. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.

12. Contact

If you have any questions regarding these Terms & Conditions, please contact us via the contact page